Support Page

How-to Guides
Step-by-step setup, pairing and charging guides for all Klip products. Scanned a QR code from your packaging? You're in the right place.

Apple Find My Compatibility
Klip products currently support Apple Find My only. An Apple ID and iPhone 8 or later (iOS 14.5+) are required. Each Klip tracker can be connected to one Apple ID. One Apple ID supports up to 32 Find My items in total.

Turn On the Device
Press and hold the power button for 3 seconds.
You’ll hear a ring-ring sound when it turns on.

Check Your Device
Make sure your iPhone, iPad, or Mac is updated to the latest software.

Open the App
Open the Find My app on your iPhone or iPad. Allow notifications if asked.

Connect Your Locator
1. Turn on your Locator and keep it near your phone.
2. In the app, tap Items → Add Item → Other Supported Items.
3. When “Wireless tag” appears, tap Connect.

Finish Setup
1. Choose a name for your Locator and tap Continue.
2. Confirm adding it to your Apple ID.
3. Tap Finish.

Your Nova tag is now ready to use — attach it to your keys, bag, or other items.

Power On
Press and hold the function button for 3 seconds until you hear a double chime — this confirms the tracker is on. If the tracker is not linked to an Apple ID, it will turn off automatically after 10 minutes.

Power Off
Press the function button twice and wait for one beep, then press it four times rapidly and hold on the fifth press until you hear a double chime. The tracker is now off.

Reset to Factory Settings
Press the function button twice until you hear one beep, then press it four times rapidly and hold on the fifth press until you hear a double chime. The tracker is now reset and ready to pair to a new account.
Note: if the tracker is out of range and has been removed from the app, a factory reset is required before it can be reused.

Finding Your Item
Tap “Play Sound” in the Find My app to make the tracker chime when it’s nearby. If it’s out of range, check the app for the last known location.

Notifications
You will be notified when your tracker goes out of range. Note: “Notify When Found” only activates once the tracker is already out of range.

Sharing
Share your tracker with others via the Find My app — they can view its location at any time and will not receive unwanted tracking alerts for this tracker. Sharing requires iOS 17, iPadOS 17, or macOS Sonoma 14 or later for all users.

Unwanted Tracking
If an unknown tracker is travelling with you, you will be alerted in one of two ways. If you have an iPhone or iPad running iOS/iPadOS 14.5 or later, a notification will appear in the Find My app. If you don’t have a compatible device, the tracker will emit a sound after being separated from its owner.

Enable Learn More
Press the function button twice rapidly until you hear a confirmation chime. A guide will then appear in the Find My app.

Remove Item
Make sure the tracker is nearby, then select Remove in the Find My app.
A double chime confirms it has been removed successfully and is ready to be used by someone else.
Note: do not remove the tracker from the app while Lost Mode is active — this will permanently lock the device.

Lost Mode
Enable Lost Mode in the Find My app when your item is lost. Add a phone number or email address so a finder can contact you. You will be notified when a new location is detected. While Lost Mode is active, the tracker cannot be paired by anyone else.
Note: do not remove the tracker from the app while Lost Mode is on — this will permanently lock the device.

Not Responding
Remove and reinsert the battery. Hold the power button for 3 seconds.
If still unresponsive, reset and re-pair the device via Find My.

No Sound
Check that the battery is charged. Make sure you’re within the 10–30 metre range. Hold the button for 3 seconds to trigger the ring-ring chime.

No Location Showing
Location relies on nearby Apple devices to work. If the device is in sleep mode, there may be a delay of 30 minutes or more before the location updates — this is normal.

Tracker Alert
Open the Find My notification for details. If a tracker has been placed on you without your consent, contact the police.

Pairing Failed
Switch between Wi-Fi and mobile data, then try again. If it still fails, wait a moment and retry. If the issue persists, reset the device and re-pair it.

Battery Replacement
1. Insert the shell opening with a shell opening tool.
2. Rotate the shell opening tool 90 degrees to open the shell.
3. Use your fingernails at the small gap on the side of your Item Locater to carefully open the case.
4. Replace the battery with a new CR2032 battery 3V (positive pole with the text facing upwards)

Getting Started
1. Charge your Roam Luggage Tag+ (wireless charger not included)
2. Power on: short press the power button once - you will hear a beep.
3. On your iPhone: Find My → Items → Add Item → Other Supported Item → Connect.

Pairing with Apple Find My
1. Confirm your iPhone settings are enabled and the device is powered on.
2. Open the Find My app.
3. Tap Items → Add Item → Other Supported Item. 
4. When detected, tap Connect and follow the on-screen instructions.
5. Name the item and register it to your Apple ID.
Note: Do not exit the Find My app during pairing.

Power & Reset
• Power on: short press once (beep)
• Power off: press 3 times (2 short + 1 long)
• Auto powers off after 10 minutes if not paired
• Factory reset: press 5 times (4 short + 1 long)

Locating, Notifications & Lost Mode
• Directions: Find My → Items → select your tag → Directions
• Play Sound: Find My → Items → select your tag → Play Sound (requires internet + Bluetooth, approx. 50m range)
• Notify When Left Behind: Find My → Items → tag → Notify When Left Behind → ON
• Lost Mode: Find My → Items → tag → Lost Mode → Enable → enter phone or email

iPhone Compatibility
• iPhone 8 series or later
• iOS 14.5 or later
• Two-Factor Authentication enabled on your Apple ID
• Bluetooth: ON
• Wi-Fi or Cellular Data: ON
• Location Services: ON
• Find My iPhone: ON

Charging
• Wireless charging only (charger not included)
• Orange light = charging / Green light = fully charged
• Recommended charge: once every ~4 months
• Battery life: up to ~5 months
• Full charge time: approx. 1 hour 30 minutes

Safety Warnings
• Operating temperature: -10°C to 35°C
• Do not expose to water, rain, or fire
• Do not use if damaged
• Do not disassemble or modify — may void warranty

Getting Started
1. Charge the organiser (wireless charger not included).
2. Power on: short press once — you will hear a beep.
3. Find My → Items → Add Item → Other Supported Item → Connect.

Power & Reset
• Power on: short press once
• Power off: press 3 times (2 short + 1 long)
• Factory reset: press 5 times (4 short + 1 long)

Pairing, Location & Alerts
• Pair via Find My → Items → Add Item
• Directions and Play Sound available via Find My
• Supports Notify When Left Behind and Lost Mode

Compatibility & Limits 
• iPhone 8 series or later
• iOS 14.5 or later
• One Apple ID per device
• Up to 32 Find My items per Apple ID

Charging
• Wireless charging only (charger not included)
• Charge every ~4 months
• Battery life: up to ~5 months
• Full charge time: approx. 1 hour 30 minutes

Safety Warnings
• Use between -10°C and 35°C
• Keep dry and away from heat sources
• Do not disassemble or modify

Getting Started
1. Charge the wallet (wireless charger not included).
2. Power on: short press once — you will hear a beep.
3. Find My → Items → Add Item → Other Supported Item → Connect.

Power & Reset
• Power on: short press once
• Power off: press 3 times (2 short + 1 long)
• Factory reset: press 5 times (4 short + 1 long)

Pairing, Location & Alerts
• Pair via Find My → Items → Add Item
• Directions and Play Sound available via Find My
• Supports Notify When Left Behind and Lost Mode

Compatibility & Limits
• iPhone 8 series or later
• iOS 14.5 or later
• One Apple ID per wallet
• Up to 32 Find My items per Apple ID

Charging
• Wireless charging only (charger not included)
• Orange light = charging / Green light = fully charged
• Charge every ~4 months
• Battery life: up to ~5 months
• Full charge time: approx. 1 hour 30 minutes

Safety Warnings
• Operating temperature: -10°C to 35°C
• Keep away from water and flame
• Do not disassemble or modify

Device does not appear in Find My
1. Ensure the device is powered ON — listen for a beep
2. Toggle Bluetooth OFF then back ON
3. Turn Airplane Mode ON for 10 seconds, then OFF
4. Restart your iPhone
5. Factory reset the Klip device and try again
6. Charge the device for 20–30 minutes and retry
Note: Keep your Klip device within 10–20 cm of your iPhone during setup and do not leave the Find My app.

"This Item Is Linked to Another Apple ID"
• The device is still paired to a previous owner's Apple ID
• The previous owner must remove it: Find My → Items → select item → Remove Item
• Factory reset the Klip device, then pair again

Pairing fails or times out
• Keep the device very close to your iPhone (within 10cm)
• Begin pairing immediately after powering on
• Factory reset and retry

Play sound does not work
• Move closer to the device — Bluetooth range is approximately 50m
• Confirm your iPhone has an active internet connection
• Try again from the Find My app

Notify when left behind not working
• Check Location Services: Settings → Privacy & Security → Location Services → Find My
• Ensure notifications are enabled: Settings → Notifications → Find My → Allow Notifications

Charging Issues
• Centre the device on the wireless charger
• Remove thick cases or metal objects from between device and charger
• Try a different wireless charger
• Leave charging for 30 minutes and retry

Contact Klip Support at sales@klipofficial.com and include: your iPhone model and iOS version, a description of the issue, and whether the device powers on, beeps, or shows charging lights.